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Then, if you know someone's extension, just by changing the third digit to a '7' you then know the direct transfer extension for their voicemail box.
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Examplesįor example, if the extension for the user is 7001, you can create an extension for their voicemail box that is 7701. By adding these extensions, you can forward calls to a general queue or group, which would allow any member to answer. ACD Queues are found under the "Apps" tab of the Admin Portal. Similarly, groups and ACD queues can be labeled by their own extensions. Once it shows up in the list below, click on the number and assign it an extension. Create a new Resource of type "External Phone Number." Enter the external phone number, be it a cell phone, home phone, or other frequently dialed external number. Give each voicemail box its own extension. Then, choose "Voice Mailbox" from the 'Type' dropdown to see all the voicemail boxes on the system. To add an extension to a voicemail box, log into the OnSIP Admin Portal and choose the "Resources" tab. In order to send calls directly to a user's voicemail box, that voicemail box must have a direct dial extension. Extensions for voicemail boxes, cell phones, groups, and ACD queues So, as soon as you dial '10' on your way to dialing '101,' the phone will give you a fast-busy.Įxtensions that are four digits long give you the flexibility to designate the third digit (the digit in the 'hundred's place) to something specific, e.g. As soon as the caller dials the '1,' the phone expects you to dial 10 more digits with the next digit being a number between 1 and 9. The second concern is with Polycom phones and other phones that have a digit map or some kind of internal dial-plan. You may, for example, have the option on your Attendant Menu to: “Choose 1 for sales, 2 for customer service, etc.” Then, if the caller chooses '1,' we have to wait four seconds to see if they actually wanted '1' for sales, or if they hit '1' as part of an extension, '101.' The first concern with extensions beginning with a '1' is that they may conflict with your "Attendant" Menu. Many customers have extensions beginning with a '1' and would like to keep their extensions the same. You will have the best success with extensions that are four digits long and start with a seven. Extensions should be at least four digits and start with a 7 Extension LimitationsĮxtensions have a max of 6 digits, can start with a 0, but have to be at least two-digits cannot be one digit. By doing a little advance planning on the extensions in your organization, you can make your users more reachable and fully exploit the functionality of the OnSIP Hosted PBX.
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